Skip to main content

FAQ Warranty

Warranty Frequently Asked Questions

How to get warranty support?

Delivery insurance is included with all purchases, covering your items from damage or loss during transit. If you receive your order and find it has been damaged, please report this to us within 48 hours. If you believe you have a faulty product, the first step is lodge a warranty request online. Once we have received the warranty request, our technicians will get in contact with you to proceed further.

What warranty do Giant Power batteries include?

Giant Power lithium batteries carry an 8-year full replacement warranty. Giant Power AGM batteries carry a 7-year full replacement warranty. If a battery fails under its applicable warranty conditions, we replace it without a pro-rata contribution.

We pay the associated warranty claim and replacement costs. A replacement battery continues the original warranty period; it does not start a new period. Existing model use, installation, charging and care conditions apply.

For bundles and battery banks, this cover applies to the Giant Power batteries. Other components and third-party products retain their own warranty cover.

View warranty details

Where can I find more information about warranties?

Please find detailed information about the various warranties that we offer on this page linked below.

More warranty information