Contact Us
If you’ve got a question that needs answering, we’re happy to be of help!
Your first stop should be our Help Centre where you can find answers to commons questions, and resources to guide you through the various terms, products and choices.
If you cannot find what you're looking for, please fill out the form below, and we’ll get back to you as soon as possible.
Shop Address
- 186 Glenmount Road Tanawah 4556
Retail Shop Trading Hours - (EST)
- Mon-Fri - 8:30am to 4:30pm
Sales Support
Common Presales Questions
Afterpay and Zip Money are offered for online purchase only.
Your order will be dispatched within 2 business days. Your purchase will be sent with a courier company like TNT, depending on your location your purchase can take a minimum of 2-10 working days. Note that Lithium batteries have a different shipping classification they require specific paperwork and certified drivers therefor shipping can take few extra days delivery time.
Please be aware we do not send the batteries with Australia Post; they are sent with a courier. They are in control of the time it takes to be delivered.
Exchange or Refund Terms
- If an Item is unused, unopened with the original packaging intact an exchange or return may be approved by Management.
- Aussie Batteries and Solar reserve the right to charge a 20% restocking fee for any new items that have been ordered incorrectly and returned. The buyer is also responsible to pay postage for any items returned.
Yes, you can collect your order from Aussie Batteries but please be aware we do not hold all product lines onsite we may need to get the product in from another warehouse so there may be a lead time. Please email the customer service team at reception@aussiebatteries.com.au and advise them you would like to collect your purchase. The dispatch team will contact you when your order is ready for collection from 186 Glenmount Road, Tanawha 4556.
Customer Service
Common Shipping Questions
When will I receive my order?
Your order will be dispatched within 2 business days. Your purchase will be sent with a courier company like TNT, depending on your location your purchase can take a minimum of 2-10 working days. Note that Lithium batteries have a different shipping classification they require specific paperwork and certified drivers therefor shipping can take few extra days delivery time.
Please be aware we do not send the batteries with Australia Post; they are sent with a courier. They are in control of the time it takes to be delivered.
Can I pick up my Order?
How do I track my package?
You will receive an email when your order has been dispatched. This email will contain your tracking details. Log on to the courier’s tracking website, enter your tracking number. This will show you when the order has been collected, how its travelling and its estimated arrival time.
Where will my purchase be dispatched from?
We dispatch from a few locations: QLD, NSW, VIC. Your purchase may be sent from multiple locations due to stock levels and availability. Your order may have two different tracking numbers for any split orders, so you can follow the progress of all items.
Can you ship to a PO Box?
We cannot ship products to PO Boxes, Parcel Lockers, or Post Offices. As we send with couriers, we require a residential or business address.
After Sales Product Support
Common After Sales Questions
Lithium
How to Troubleshoot Deep Cycle Battery Issues
Maintaining your deep cycle batteries is essential to ensure a maximum life span and to prevent damage. As such, it is important to detect battery problems at an early stage. Troubleshooting deep cycle battery issues is fairly easy to do yourself with the aid of a multimeter, volt meter, or watt meter. Read more
Do I need to charge my battery when it arrives?
Your battery will need to be fully charged before its first use, we recommend a AC (240V) charger to do this. The charger should be a minimum of a 10amp lithium specific charger or a 15amp AGM/Lead acid charger. This helps to calibrate the onboard BMS (battery management system), which handles the safety features of your battery.
Can I charge my battery directly from my solar panel?
Do not directly connect a solar panel to the battery, instead use a suitable SOLAR REGULATOR.
Can I charge directly from my car’s alternator?
Do not charge directly from an alternator, instead use a DCDC charger to charge from your vehicle.
What is the bulk and Float charge of my new battery?
Follow the charging instructions on front of battery. Bulk charge 14.4V-14.7V, Float charge 13.6V-13.8V. Please also keep in mind that a resting voltage of at least 13.4V is considered fully charged. 12.9V is approximately 20% charged and at this point, we recommend recharging your battery to avoid it going flat.
What happens if my Lithium battery goes completely flat?
If the battery does completely go flat and the BMS enters sleep mode, please use the guide on the below link to restart your battery: Download PDF
AGM
What is the Required rate of Charging?
For your AGM battery the charging rate is 14.7v
State of charge
Charging my AGM battery
Battery chargers have come a long way in recent years with the coming of age of “smart” chargers. These chargers can automatically detect the type of battery being charged (Flooded, AGM or GEL) and charge them appropriately.
They start by being connected to the battery and then send a pulse into the battery to determine the internal resistance of the battery. From this it will know the type of battery being charged and will charge it at the voltage that best suits that type of battery.
These smart chargers are usually staged and will usually have a “float” charge as its final stage allowing the user to not worry about the battery being overcharged or when they must remove the battery from the charger. When using an older charger, it’s important that the charger be compatible with the type of battery you are charging. If you charge an AGM battery with a charger designed to charge wet cell batteries alone, it will overcharge the AGM and damage it, shortening its life span. As a rough guide battery chargers should be rated at 10% of the AH capacity of the battery that it’s charging. For example, if you are charging a 100AH battery, then a battery charger rated to 10amps would be the ideal size to charge it. Up to 5% either side of this 10% figure is fine but placing a small battery charger on a large battery or battery bank may take it too long to charge or it may never reach full charge and placing a charger that’s too large for a battery can cause it to charge too quickly and cause damage to the battery.
Can I Use Solar Panels to Charge My Deep Cycle Battery?
YES - in fact, any type of deep cycle battery can be charged with solar panels. Make sure to use a solar charge controller for deep cycle solar batteries to regulate the charge or add an Ardent Battery Box with Anderson Plug Connections.
**An Anderson style plug is a moulded, heavy-duty connector designed for high current 12V circuits. They are commonly used to create a safe and secure power connection between a battery and the solar panels. Indeed, most caravans and campers these days have Anderson style plugs installed from the factory.
For Lithium Deep Cycle Batteries, you need to make sure the open voltage of the solar panel is below 18V for a 12V battery. It is best if your solar panel has a voltage regulator to stop charging at 14.4V or (LiFePO4) setting of 14.6V.
Can I Start My Car with A Deep Cycle Battery?
NO - Deep cycle batteries aren’t designed to deliver high currents to start a car. Using one could damage the battery or the car. Make sure you stick to a starting battery for this purpose.
Can I Connect Different Deep Cycle Batteries?
NO - Try to only connect batteries of the same type, model, capacity, and age. For example, if you want to connect your deep cycle battery with another one to increase power output, make sure the second battery meets the mentioned criteria.